By submitting a request through this website or engaging InfraCore Technologies ("we", "us") for support services, you agree to these Terms of Service.
InfraCore Technologies provides infrastructure services across AWS, Linux, Windows, databases, web servers, Kubernetes and security, plus digital services such as web development, e-commerce, marketing and advertising, as described on our Services page.
Support requests are handled based on the priority level selected at submission. The response time targets described on our site (for Urgent, High, Normal, and Low priority) are targets we aim to meet, not a guaranteed service level, unless a specific service level is agreed to in writing as part of an Enterprise plan.
Starter and Business plans are billed monthly in advance to the payment method on file. Pay-As-You-Go requests are billed per completed request, at the published per-service rate at the time the request is submitted, and invoiced at the end of each month. Enterprise plans are billed according to the terms of the signed agreement for that engagement.
We accept payment by major credit card, and by bank transfer for Enterprise plans. If a payment fails, we'll notify you and may pause new support requests until the balance is resolved, though we will always complete work already in progress. Plan fees are non-refundable for the current billing period once it has started, but we will always credit or redo work that wasn't completed to a reasonable standard.
To the maximum extent permitted by law, InfraCore Technologies' total liability for any claim arising from our services is limited to the amount you paid us for the specific service giving rise to the claim in the three months prior to the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost data, except where such loss results directly from our own negligence in performing agreed backup or change-control procedures.
We treat information about your systems and infrastructure as confidential and will not disclose it to third parties except as described in our Privacy Policy or as required by law.
You may cancel a monthly plan at any time, effective at the end of the current billing period. We may suspend or terminate service for non-payment, misuse, or if continuing to provide access would pose a security risk, and will make reasonable efforts to notify you first except in urgent security situations.
These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law principles.
We may update these terms from time to time. The "Last updated" date above reflects the most recent revision, and continued use of our services after a change constitutes acceptance of the revised terms.
Questions about these terms can be sent to support.infracoretechnologies@gmail.com or by phone at +91 84396 33696.