Everything you need to know about submitting a request and working with InfraCore Technologies.
Use the Request Support form. Pick the service you need help with, choose a priority level, and describe what's going on. You'll get a ticket ID immediately, plus a confirmation email with a link to track it.
Yes — call or WhatsApp us at +91 84396 33696 and we'll help you figure out what you need before you submit anything. No obligation to fill out the form first.
It depends on the priority you select when submitting: urgent tickets get a response in under 15 minutes, high priority within an hour, normal priority the same business day, and low priority within two business days.
Yes — use the Track your ticket page with your ticket ID and the email you submitted with. You'll see the current status and any replies from our team.
Yes. You'll get an email as soon as your request is submitted, and another any time our team replies with an update. You don't need to keep refreshing the status page.
Infrastructure services include AWS Cloud, Linux, Windows Server, databases, web servers, Kubernetes and security. Digital services include web development, e-commerce, marketing and Google/Meta advertising. See the full services page for details on each.
Both. Submit a request describing the one-off work (a migration, a security audit, a new site build) and we'll scope it — you don't need an ongoing plan to get help.
Either. Some clients use us as their entire infrastructure team; others bring us in alongside an existing team for overflow, specialized platforms, or after-hours coverage.
Yes. We can work within an existing AWS environment using the access path and permissions you approve. We follow least-privilege access and document production-impacting changes.
Yes. InfraCore can act as the primary operations team or as an engineering extension for overflow, specialist work, after-hours coverage or specific platforms.
The request is validated, routed to the relevant queue, triaged and assigned. You receive a ticket ID and can follow replies and status through the ticket tracker or customer portal.
They are part of the Infrastructure service catalogue. Plan coverage depends on the plan and engagement scope; specialized work can also be scoped separately.
No. These are Digital Services and are scoped as projects or ongoing digital engagements rather than being presented as generic infrastructure-plan capacity.
No — anyone can submit a request through the site and pay per request under our Pay-As-You-Go rates. Monthly plans (see Pricing) are for teams who want faster response guarantees and a set number of requests included each month instead of per-request billing.
We'll always resolve what you send us — anything beyond your plan's included requests is simply billed at a per-request rate, which we'll confirm with you before starting the work.
Yes, at any time — reach out through a support request and we'll take care of it.
We follow least-privilege access: we request only the access needed for the task at hand, use documented change control for anything production-impacting, and clean up access afterward rather than leaving standing credentials.
Yes. See our Privacy Policy for details on what we collect and how it's used.
Submit a request, or talk to us directly if you'd rather not fill out a form first.