01 / SUPPORT MODEL

Plans that scale with your infrastructure

Every plan covers AWS, Linux, Windows, database and web server support. Pick a monthly plan for predictable coverage, or pay only for what you use with Pay-As-You-Go.

OPERATING MODELChoose the level of engineering coverage your environment needs.Scoped work when you need it. Managed operations when continuity matters. Dedicated coverage when the environment demands it.
01PAYGScoped engineering
02MANAGEDOngoing operations
03ENTERPRISEDedicated coverage
TIER 01
ON DEMAND
Pay-As-You-Go
Customper request

No monthly commitment. Each request is scoped into a clearly defined engineering engagement and quoted before we start work.

  • No monthly fee or contract
  • Priced individually per request
  • Quote confirmed before work begins
  • Same-business-day response
  • Good fit for occasional or one-off needs
Get a quote
TIER 02
BUSINESS HOURS
Starter
₹19,999/mo

For small teams with a handful of servers who need a safety net, not a full team.

  • Business-hours support (9am–6pm)
  • Up to 10 support requests / month
  • Email support
  • Next-business-day response
  • Up to 5 servers covered
Get started
TIER 04
CUSTOM SCOPE
Enterprise
Custom

For larger environments with compliance needs, multiple regions, or dedicated engineers.

  • Everything in Business
  • Dedicated support engineer(s)
  • Custom SLA & compliance support
  • Unlimited servers
  • Quarterly architecture reviews
Talk to us
MANAGED INFRASTRUCTURE

AWS · Linux · Windows · Database · Web Servers · Kubernetes · Security

DIGITAL SERVICES

Web Development · E-commerce · Marketing · Ads

Coverage at a glance

Choose the operating model, not just the price.

Compare how each model changes coverage, response expectations and engineering involvement.

CapabilityPAYGSTARTERBUSINESSENTERPRISE
Incident / request support✓✓✓✓
Monitoring & health reviews——✓✓
24/7 coverage——✓✓
Dedicated engineering———✓
Custom SLA / compliance———✓
Every engagement is handled through the same core workflow.Request → triage → engineer → documented resolution → customer confirmation.
Pay-As-You-Go

How it works, and who it's for

Every PAYG request is scoped into a clearly defined engineering engagement — sized and priced to that specific piece of work, then confirmed with you before we start. No bundled rate card, no paying for capacity you don't use.

Pay only for what you need

No monthly minimum and no unused seats — every request is its own scoped engagement.

Quoted before we start

You'll always see and approve the price for that specific request before any work begins — nothing bundled or estimated after the fact.

Same engineers, same standards

PAYG requests go through the same triage and engineers as our monthly plans — nothing about ad hoc work is second-tier.

No lock-in

Use it once, or use it every month — there's no contract, and you can move to a monthly plan later without losing your ticket history.

Good fit for

  • A one-off migration or server setup
  • An unexpected outage or security incident
  • Overflow help alongside your existing team
  • Testing us out before committing to a plan
  • A small site or app with infrequent support needs
  • A single web development project

Submit a request and tell us what you need — we'll scope it, quote it, and confirm with you before anything is billed.

Need something in between, or a mix of PAYG and a monthly plan? Submit a request and tell us what you need.

Not sure which plan fits?

Tell us about your setup and we'll recommend the right one.

Talk to us