01 / INFRASTRUCTURE OPERATIONS

Your infrastructure.
Always under control.

Cloud, servers, databases, web platforms and security — operated by one engineering team through one accountable workflow.

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24/7 engineering <15 min urgent target Live status page →
infracore / operationsILLUSTRATIVE PRODUCT VIEW
42systems
99.98%availability
3active tasks
SERVICE HEALTH
AWS18 / 18
Linux12 / 12
Windows7 / 7
Database5 / 5
ACTIVE WORK
nginx / api-3MONITORING
WIN-DC1 patchQUEUED
db-primaryHEALTHY
LAST CHECK 14:32 IST● ALL SYSTEMS OPERATIONAL
02 / SUPPORT CATALOGUE

One desk for the whole stack

Production infrastructure, security and digital delivery — organized into clear service groups, with an engineer behind every request.

01
INFRASTRUCTURE SERVICESProduction systems, platforms, data, web and security
Engineer online

AWS Cloud Support

Architecture reviews, EC2/RDS/S3 management, IAM hardening, cost optimization, autoscaling and incident response.

EC2RDSVPCIAMCloudWatch
See details →
Engineer online

Linux OS Support

Provisioning, kernel and package management, performance tuning, security patching and shell-level troubleshooting.

UbuntuRHELCentOSBashCron
See details →
Engineer online

Windows OS Support

Active Directory, Windows Server administration, Group Policy, patch cycles and Remote Desktop environments.

AD / DCGPORDSWSUS
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Engineer online

Database Support

Backup strategy, replication, query tuning, migrations and around-the-clock monitoring for production databases.

MySQLPostgreSQLMSSQLMongoDB
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Engineer online

Web Server Support

Setup, hardening and troubleshooting for Nginx, Apache and IIS — virtual hosts, reverse proxies, SSL and load balancing.

NginxApacheIISSSL / TLS
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Cloud-native operations

Kubernetes & Containers

Cluster operations, workload troubleshooting, ingress, scaling and container deployments across production environments.

KubernetesDockerEKSHelmIngress
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Engineer online

Security & Hardening

Firewall and access review, patch management, vulnerability checks and incident response across your whole stack.

FirewallsPatchingAudits
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02
DIGITAL SERVICESBuild, commerce, marketing and paid growth — separate from infrastructure
Engineer online

Web Development

New websites, web apps and e-commerce builds, plus ongoing fixes, feature work and API integrations for existing sites.

ReactWordPressNode.jsE-commerceAPI
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Digital delivery

E-commerce

Store builds, checkout flows, product catalogues and integrations for growing online businesses.

ShopifyWooCommercePaymentsAPIs
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Growth layer

Marketing

Digital growth planning, campaign measurement and conversion-focused optimization across channels.

AnalyticsCampaignsSEOConversion
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Campaign operations

Ad Campaigns

Paid search and social campaigns with structured setup, monitoring, optimization and reporting.

Paid SearchPaid SocialTrackingReporting
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03 / OPERATIONS CENTER ILLUSTRATIVE PRODUCT VIEW

A living view of the infrastructure, not a static dashboard.

Filter the operating layer by technology domain and watch the console change with the work — health, active queue, response and recent engineering events.

98.7%operating health
03active work
08murgent response
infracore / operations center
ALL SYSTEMS · LIVE
Control plane healthy42 systems connected
Availability99.98%↑ 0.12% today
Active work032 monitoring · 1 queued
Response08murgent average
Infrastructure signal24H / LIVE
00061218NOW
Engineering activitySTREAM
Last operational check · 14:32 IST● systems operational
Engineering outcomes ILLUSTRATIVE OUTCOME MODEL

From operational signal to measurable control.

Different from the support catalogue: this is how the engineering work changes the operating state — faster recovery, stronger controls and clearer evidence.

OPERATING MODELSignal → Engineer → Evidence
01SIGNALHigh load / vulnerability / failed service
→
02INVESTIGATECorrelate cloud, OS, web and data evidence
→
03ACTIONControlled remediation with change context
→
04VALIDATEPre/post checks and customer-ready proof
→
05OUTCOMEStable, documented operating state
ENGINEERING SIGNALEXAMPLE
98CONTROL
INDEX
Operational reliabilityStable services, visible changes and validated closure.
99.98%availability
08mresponse
100%evidence
01
RELIABILITY

Keep production inside a known operating state.

Health, service dependencies and post-change checks stay connected.

94
02
PERFORMANCE

Trace the bottleneck before changing the system.

CPU, memory, storage, workers and database activity are investigated as one path.

88
03
SECURITY

Remediation closes with proof, not just a command.

Pre-check, controlled change, validation and customer-ready evidence.

97
04
CONTINUITY

Changes leave the environment easier to operate.

Backups, capacity, documentation and repeatable workflows stay part of the handoff.

91
ENGINEER-LED PRE / POST VALIDATION CUSTOMER VISIBILITY DOCUMENTED CLOSURE
SECURITY OPERATIONS ILLUSTRATIVE CONTROL EXAMPLE

Security is built into the operating workflow.

From VAPT findings and TLS controls to patching and access hardening, the same engineers can remediate the platform and produce the evidence needed for closure.

01Pre-check
02Remediate
03Validate
04Evidence
01ACCESSIAM · SSH · RDP
→
02CHANGEPatch · TLS · Firewall
→
03VALIDATIONOpenSSL · Scanner · Registry
→
04EVIDENCELogs · commands · configuration
→
05CLOSUREFinding · remediated · verified
Explore security operations →
Infrastructure security operations
CONTROL LAYER / ACTIVEValidation gates
✓ Access✓ Change✓ Configuration✓ Evidence
TLS 1.2+ verified
VAPT closed
06 / ENGINEERING CONTROL LAYER

The people, systems and signals behind every resolution.

Telemetry enters the control layer, the right engineer picks up the signal, and the customer sees the work move forward.

InfraCore engineers working on infrastructure operations
ENGINEERING FLOORCloud → Systems → DataOne operational team across the stack
● AWS / healthy
CPU 42% ↗
AWSCloud18 env.● healthy
⌘Linux12 srv.● healthy
▦Windows7 srv.● healthy
DBData5 DBs● monitored
INFRACOREENGINEERINGtriage · diagnose · resolve
CPU 42%
TLS renewed ✓
Replica healthy
01Signal

Telemetry, ticket or vulnerability finding enters the same queue.

02Engineer

Platform context routes the issue to the right engineering path.

03Evidence

Validation and closure are captured before the work is marked complete.

07 / WHY INFRACORE

One accountable engineering workflow.

Cloud, systems, web, data and security can be investigated by the same team, with visibility from request to validated closure.

OPERATING PRINCIPLEIC / 07
INFRASTRUCTURE ISN’T JUST SOMETHING WE MONITOR.IT’S SOMETHING
WE UNDERSTAND.
Cloud · Systems · Data · Security · WebONE ENGINEERING DESK
01
ONE DESK

One engineering queue

Infrastructure requests stay connected instead of bouncing between unrelated vendors.

02
EVIDENCE

Documented by default

Changes, validation and customer updates remain attached to the work.

03
SECURITY

Least-privilege operations

Access is scoped to the work, controlled during the change and cleaned up afterward.

THE ENGINEERING DESKFrom request to verified closure.
01REQUEST
02CONTEXT
03CHANGE
04EVIDENCE
05CLOSURE
08 / OPERATING WORKFLOW

One path from signal to resolution.

Every layer stays connected — even when an incident crosses cloud, OS, web and database boundaries.

DETECT→TRIAGE→ENGINEER→VALIDATE→CLOSE
InfraCore operating workflow
LIVE WORKFLOWSignal → Engineer → ResolutionVisible handoffs. Documented changes. Clear closure.
01
DETECT

Alert, request or vulnerability finding enters the workflow.

02
TRIAGE

Priority and platform are identified; the right engineer is assigned.

03
ENGINEER

Root cause is investigated at the cloud, system, web or data layer.

04
VALIDATE

Fix is tested, evidence captured and the customer is updated.

05
CLOSE

Resolution is documented and follow-up actions are recorded.

09 / INFRACORE EXPERIENCE ILLUSTRATIVE PRODUCT VIEW

One command center for the work around your infrastructure.

Tickets, operations, billing and customer visibility are designed around the same workflow.

01OperationsHealth, workload and active work
02Ticket trackingEvery handoff visible
03BillingInvoices and engagement history
infracoretechnologies.site/operations
INFRACORE
Overview
Tickets
Infrastructure
Reports
OPERATIONS

Good afternoon. Systems are stable.

● PRODUCT VIEW
Availability99.98%↑ 0.12%
Open work032 monitoring
Response08mavg. urgent
Systems42all connected
Infrastructure health24 HOURS
Latest activityNOW
nginx / api-3configuration validated
db-primaryreplica healthy
WIN-DC1patch cycle queued
TICKET TRACKING

Every issue has a visible next step.

● 08 ACTIVE
RECEIVED02
INC-2048SSL certificate mismatchweb / productionNEW
REQ-1192Storage expansionlinux / backupNEW
ENGINEERING03
INC-2041High application loadaws / nginx / dbACTIVE
VAPT-078TLS hardeningwindows / schannelACTIVE
VALIDATION01
INC-2038Database replicamysql / recoveryCHECK
CLOSED14
REQ-1181Nginx routing fixweb / reverse proxyDONE
BILLING & ENGAGEMENT

Clear commercial visibility around the work.

● ACCOUNT ACTIVE
Example engagementIllustrativeExample monthly service value
Example invoice schedule
INV-2026-104Infrastructure support · Oct 2026IllustrativePAID
INV-2026-103Infrastructure support · Sep 2026IllustrativePAID
INV-2026-102Engineering change workIllustrativePAID
Engagement historyExample historySupport requestsExample volumeBilling statusUp to date

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